• Shipping & Delivery
• Privacy
• U.S. Wholesalers / Distributors
• International Distributors
• 100% Money Back Guarantee
• Returns & Replacements
• Payments, Billing and Taxes
• Website Security
• Updating Account Information

Shipping & Delivery

 

* Note -  Due to our business agreements with USPS and UPS, none of our packages are irradiated. This means the product will arrive to you just as it should without any harmful radiation rays or damage caused by irradiation.

 

          Standard Shipping

              All orders placed online will usually ship within 24 hours. If the order is placed on a weekend or holiday, it will be shipped the following business day. We use UPS ground or USPS  for all online orders unless expedited shipping is requested. If you would like your order expedited, please read below.  

   Expedited Shipping ( 1 Day, 2 Day or 3 Day Air )

     Our website currently does not offer any expedited shipping for orders. If you would like your order to be expedited, please call us at 888-227-9338 and we will do our best to get your order out that same day. 

   International Shipping

    We currently ship internationally to Canada, South America, Central America, Australia, India, Russia, Holland, Japan and New Zealand. Unfortunately we can not ship to the UK at the moment but we are working on it!

     For any customers in China, Taiwan, Hong Kong or Macau, please contact our distributor at:

    Kefei Chen
    JC International, LLC
    Phone: 877-385-8889
    Email: jc9888@hotmail.com

 

    Most orders will be delivered  within 7-14 business days after leaving our warehouse depending on customs. If you would like your international order expedited please call us at 888-227-9338.

    Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility.   

 

   Tracking your Shipment

   Once your order has shipped from our warehouse, you will automatically be sent an email with your tracking information. If you would like to track your package by phone, please call us at 888-227-9338. We will be happy to track it for you or send you a copy of the tracking number.

   Delivery Times

   Once your order leaves our warehouse, it will usually take 1-5 business days for delivery depending on where you are located. Please review the Maps below for estimated delivery times in your area.

 

UPS MAP

 

USPS DELIVERY MAP

Privacy

We take your privacy very seriously. Please Click Here to review our entire Privacy Policy.

U.S. Wholesalers / Distributors

 Our website is not currently set up to process orders from wholesalers / distributors or accept new accounts. If you are a current wholesaler / distributor that would like to place an order or one that would like to carry our products, please call 888-227-9338 or email sales.manager@brightcorenutrition.com. We will be happy to assist you.

We hope to have a section for wholesale accounts on our website soon.  

International Distributors

             If you are interested in becoming a distributor for our products in your country / region, please email the following to sales.manager@brightcorenutrition.com.

             1. The name and address of your company. 
             2. The website of your company (If applicable ) 
             3. How many years your company has been in business.
             4. A list of other products you currently distribute.
             5. A brief summary on how you plan to market and distribute our products in your area.
             6. Three business references that you have done business with for at least 2 years.

100% Money Back Guarantee            

If you are not 100% satisfied with your product, you can return it for any reason within 30 days and we will refund the purchase price excluding shipping charges. Buy with confidence. We can offer this because we stand behind our products 100%.

If you do choose to return that item, please follow the return policy.

Any Questions?
If you have any problems or questions about your return, please contact our Customer Service department at 888-227-9338 or customerservice@brightcorenutrition.com.

Returns & Replacements

            To read the Return Policy click here.

Payments, Billing and Taxes

 

         Credit Card Payments

           We accept the following credit / debit cards: Visa, MasterCard, Discovery and American Express.

         Can I pay by Check or Money Order?

            Yes you can shop online and simply print the contents of your shopping cart out and mail us a check or money order for the final order price including shipping to: 

               Brightcore
               PO Box 187
               Clearwater, FL 33757-0187

                Make the check / money order out to Brightcore.

            Please ensure both your name and address are on the paper you send. Do not forget to ensure the shipping amount is included in the final cost.

            Once we receive the check or money order we will process your order and send it out within 24 hours.

          Do I have to pay sales tax?

            There is no sales tax on any of our products except for Sweet Skin®. You will only pay sales tax on Sweet Skin® if you are shipping to the state of Florida which is 7% tax. 

           I have a question about my charges, who should I speak with?

             If you have any questions regarding payments or charges, please speak with customer service at 888-227-9338 or email customerservice@brightcorenutrition.com.

 

           When will my card be charged?

             Whether placing an order online or over the phone your card will be charged as soon as the order is placed.

  

Website Security

We take your security very seriously on brightcorenutrition.com. We only use the highest industry standard of security encryption for our website so you can feel safe throughout your shopping experience.

             If for any reason you feel unsafe while on our site, please email us at web@brightcorenutrition.com. We will do our best to remedy the situation right away.

Updating Account Information

Keeping your account information up to date will help make your ordering process smoother and faster. You can update your account information by clicking the "My Account" link at the top of each page or by clicking here.